Housing Management Officer

at  Julian House

QUALIFICATIONS / REQUIREMENTS:

• A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
• Understanding of complex needs and how to put the client at the center of your work
• Work within the organization’s policies and procedures, and in particular work in accordance with the Equal Opportunities policy and aim to counter all forms of discrimination.
• Working as part of a team in a social or health care setting

THE ROLE:

Proactively managing voids in Julian House managed properties. Taking a lead in the assessment of potential residents and promotion of the accommodation. Working in conjunction with Devon & Cornwall Supported Housing Service staff to ensure appropriate action is taken to address rent arrears and charges including the support of SMART payment plans which work towards savings and good financial management. Supporting clients to achieve long term independence and be allocated a key client caseload to support the team. Working with other teams and external agencies as needed to ensure efficient information sharing and joint working, including attendance at internal and external meetings.

RESPONSIBILITIES INCLUDE:

• To keep an accurate up to date record of private rented accommodation vacancies across Julian House Devon & Cornwall Supported Housing Service ensuring relevant managers are aware of the current position on a weekly basis, and in response to changes.
• To ensure that all rent and service charge accounts are up to date, monitored regularly and that relevant action is taken in line with Julian House procedures.
• To carry out home visits to all residents, prior to the notification of eviction on financial grounds, with the aim of prevention. Wherever possible we seek to establish financial management plans that mitigate need for eviction.
• Actively report repairs and maintenance issues, and support clients with daily living activities, such as cleaning, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation.