Housing Officer

at  Aster Group

HOUSING OFFICER

Location: Greater London
Salary: £34,677 per annum
Hours: 37 hours per week
Closing Date: {Expiry Date}
Are you an experienced Housing Officer looking for a new role? If so, please keep reading.
As a Housing Officer you’ll be working across Greater London on a dispersed patch of general needs and supported housing properties, the supported housing properties are managed by specialist managing agents. .You will be responsible for delivering successful housing and tenancy management to the general needs tenants as well as overseeing the work of the managing agents..
You will ensure there is a strong focus on delivering excellent customer service and you’ll ensure that you effectively support your customers who will have varying and diverse needs.

On a day to day basis you may find yourself –

• Dealing effectively with all forms of tenancy management.
• Dealing swiftly to address tenancy breaches. Agreeing action plans and in some instances taking relevant action to enforce the tenancy conditions.
• Working closely with managing agent stakeholders across the supported housing portfolio.
• Being involved in the letting of void properties to ensure they are tenanted as swiftly as possible.
• Completing property inspections in respect of health and safety and identifying risks and completing agreed actions.

You will come to the role with a CIH or equivalent housing qualification or significant housing management experience.
You will have experience of working in supported housing or working with managing agents under a management agreement.
You’ll have a proven track record of dealing with challenging situations, taking into account a broad range of customer needs.
You will be very aware of current housing issues and practice, housing law, regulations with knowledge of leasehold and shared ownership management.
You will be confident in your communication style, able to adapt it to suit the needs of your customers.
You will have strong IT skills and have previous experience of using CRMS.
The role will require you to travel throughout the patch, so a full UK driving licence and access to a vehicle for work purposes would be desirable.
When not out and about in the community you’ll be able to base yourself from home or the office whichever suits you. Ideal candidates will be based in the Greater London area.

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Please refer the Job description for details