Housing Officer (DA) NW-AASC

at  Serco Plc

Housing Officer
J&I AASC, Cheshire, Preston, PR2 5DB
Full time – 37.5 hours per week
Salary - £26,250.00 plus Serco Benefits.

MAIN ACCOUNTABILITIES:

Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
To report all Property Faults identified, correctly categorising them for appropriate response.
To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.
The administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
The provision of access to the property for any authorised 3rd party visits.
To verify that all repair works completed since the previous inspection are to the agreed standard.
Maintain the Property Manual retained at the Property.
Core Service User Support Service – Service Users
Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision.
To respond appropriately to any Service User requirement including the following:
Response to Customer Complaints
Issue of Warning Letters
Response to requests for relocation
Key cutting, issue and control of access
Requests for interpreter services
Management of incidents reported
Dealing with urgent medical needs
Management of suicide risks
Management of domestic violence situations
Dealing with violence and anti-social behaviour
Dealing with Service User death
Management of child safeguarding needs
Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.
The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.
Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User’s signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.
It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.
Service User Dispersal, Relocation and Discontinuation Service
Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract.
Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.
Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).

QUALIFICATIONS:

Minimum GCSE education
Desirable: Housing related qualification

MAIN PURPOSE:

A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners.
Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards.
Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision.
Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above.