Housing Officer

at  Mears Group

Annual salary: up to £17,640.00
Housing Officer
Portsmouth
Part Time – permanent
Salary: £17,640.00 per annum
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.
About the Role:
As Housing Officer your role will be 70% base in the field covering 2 site locations in Portsmouth which are Daedalus and Seafield Park.
You will manage a portfolio or property block of temporary accommodation comprising of a variety of contracted housing management services through Mears Housing Management registered providers.

Role Criteria experience and qualifications:

• Main point of contact for all face-to-face interactions with tenants, landlords and local authorities by carrying out regular property visits and ensuring all parties are keeping to the terms of their contractual tenancy and lease agreements.
• Prepare all documentation for New Tenants
• Attend Move In’s for new tenants and obtain accurate contact information to be stored on Mears CAFM system, answer any queries they may have upon moving in
• Attend Move Outs to ensure properties are left in a suitable condition and document/ photograph the state of the property once vacated. To report back to the client in a timely manor on any damages.
• Identify repairs required to property to ensure property meet contractual standards.
• To manage tenancy breaches (eg noise nuisance) and anti-social behaviour to include gathering and analysing evidence, reporting, preparation, and service of appropriate statutory notices and attending court to present evidence and attending evictions when necessary.
• Collection of data from property visits and updating IT systems to ensure they are accurate and up to date.
• To attend monthly client meetings either face to face or via Teams to answer any queries relating to move in’s/ move outs and enforcement notices.
• To work closely with the on site supervisors/ maintenance team the helpdesk to assist with any access issues or complaints and be the face to face point of contact for the tenants.
• To work closely with the site supervisor to manage all Void properties to ensure there are no issues whilst properties are vacant and that all utilities/services remain operational, liaising with the client where appropriate.
• Ensure all properties are cleaned to agreed standard, any works required are completed and that the property is in an acceptable condition in readiness for Move-Ins
• Assist with collation of data for monthly client reports and any other regular reporting as required.
• Working days are Tuesday and Thursdays. The extra day will be flexible which will be approved by a manager

What you will need:

• Previous experience of social housing, residential lettings, or block management
• Experience of meeting KPI targets
• A background of delivering high quality customer services
• Clean full driving licence
• Strong IT skills (word, excel and on-line systems)
• Motivated, able to use own initiative and the ability to stay calm under pressure.
• Ability to service several clients with different needs.
• An understanding of different cultures and backgrounds

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies

Apply below or to discuss your application further; contact Megan at
megan.williams@mearsgroup.co.uk
Mears Group recognise our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. We are a ‘disability confident’ employer.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

• Main point of contact for all face-to-face interactions with tenants, landlords and local authorities by carrying out regular property visits and ensuring all parties are keeping to the terms of their contractual tenancy and lease agreements.
• Prepare all documentation for New Tenants
• Attend Move In’s for new tenants and obtain accurate contact information to be stored on Mears CAFM system, answer any queries they may have upon moving in
• Attend Move Outs to ensure properties are left in a suitable condition and document/ photograph the state of the property once vacated. To report back to the client in a timely manor on any damages.
• Identify repairs required to property to ensure property meet contractual standards.
• To manage tenancy breaches (eg noise nuisance) and anti-social behaviour to include gathering and analysing evidence, reporting, preparation, and service of appropriate statutory notices and attending court to present evidence and attending evictions when necessary.
• Collection of data from property visits and updating IT systems to ensure they are accurate and up to date.
• To attend monthly client meetings either face to face or via Teams to answer any queries relating to move in’s/ move outs and enforcement notices.
• To work closely with the on site supervisors/ maintenance team the helpdesk to assist with any access issues or complaints and be the face to face point of contact for the tenants.
• To work closely with the site supervisor to manage all Void properties to ensure there are no issues whilst properties are vacant and that all utilities/services remain operational, liaising with the client where appropriate.
• Ensure all properties are cleaned to agreed standard, any works required are completed and that the property is in an acceptable condition in readiness for Move-Ins
• Assist with collation of data for monthly client reports and any other regular reporting as required.
• Working days are Tuesday and Thursdays. The extra day will be flexible which will be approved by a manage