Housing Officer

at  Metropolitan Thames Valley

PERMANENT FULL TIME - SALARY: £40,915 BASED ON A 37.5HR WEEK

MTVH are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based, also patch based managing and coordinating excellent housing and estate services within a defined geographical area. This patch primarily consists of the St Martins Estate in Tulse Hill, South London, however, this also includes surrounding properties stretching down to Central Brixton.
As a Local Housing Manager, you will be an accountable, customer facing representative of MTVH covering all tenures including rented, shared ownership and leasehold, although you will be responsible for our rented customers only. You will be required to co-ordinate internal and external services to meet the diverse needs of our customers by delivering services that meet both individual and local needs to a high standard. Participation in local initiatives to support the community is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.
You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What you’ll need to succeed:

• Essential car user
• Experience of working in a social housing setting is essential
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

ABOUT US

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document