Housing Officer

at  Serco Inc

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Housing Officer

Full Time

• 12 hours
• Hourly

£12.92
Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with hotel accommodation.

Good interpersonal skills are required as you will be working with people where English is not their first language, so experience of dealing with people on a face-to-face basis is essential.

This is a role which requires excellent organisational skills due to the variety of accountabilities, which also include the following:

• Administering operational cash
• De-escalation and managing conflict
• Responding to service user request; Complaints, Medical and interpreter requests
• Reporting breaches of T&Cs e.g., Antisocial behaviour
• Reporting any property faults identified
• Working with transportation teams to ensure service users are available for dispersal, relocation, and other transport activities