Housing Officer

at  South Gloucestershire Council

How you’ll make a difference:
You will make a difference by procuring and managing quality private sector accommodation for people who are homeless or threatened with homelessness as well as supporting people to sustain their tenancies.

What you will be doing:

• You will be responsible for helping customers to access the service, including directing them to other service providers where necessary.
• It will be key for you to monitor and report on service standards, so that service quality is maximised, customer service operations run effectively, and improvements are made.
• It will be your responsibility to act as an escalation point, ensuring that issues are resolved and matters requiring further investigation are prioritised.
• Regularly, you will provide advice to colleagues and customers, ensuring that advice is clear, accurate and up to date.
• On occasion you will resolve queries and complaints from customers, referring issues where necessary.

What we need from you:

• It is essential you hold a relevant qualification e.g. minimum of NVQ 3, 2 A levels or equivalent qualification, or have relevant experience in a housing, homelessness, or a housing management environment.
• Given the elements of this role, you will have a good understanding of housing management practices, and good experience of delivering housing services to vulnerable people and minority groups.
• You will demonstrate knowledge of landlord and tenant responsibilities, enforcement action and legal processes.
• We require you to have a comprehensive understanding of relevant processes, procedures, regulations and codes of practice.

WHAT YOU NEED TO KNOW

• This is a full time role, working 37 hours per week.
• This is a 12 month limited term contract, ending 31st March 2026.
• Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.

WE’RE MAKING A DIFFERENCE, BE PART OF IT!

To view the full job description, please click this link: Housing Officer - Job Descriptio

• You will be responsible for helping customers to access the service, including directing them to other service providers where necessary.
• It will be key for you to monitor and report on service standards, so that service quality is maximised, customer service operations run effectively, and improvements are made.
• It will be your responsibility to act as an escalation point, ensuring that issues are resolved and matters requiring further investigation are prioritised.
• Regularly, you will provide advice to colleagues and customers, ensuring that advice is clear, accurate and up to date.
• On occasion you will resolve queries and complaints from customers, referring issues where necessary