Housing Officer - Southend/Essex

at  Clearsprings Management

Full-time
Operations
London
Job Overview
Job title: Housing Officer
Department: Operations/East of England
Reporting to: Operations Team Leader
Location: Southend/Essex
Contract type: Permanent
Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)
Salary: £24,500.00 - £38,000.00 per annum plus £3,500 area allowance
Purpose of the job
This role involves working to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties and Hotels used by Service Users (SUs).
This role involves working from home with daily travel to the Initial accommodation sites to provide direct support and management to the Service Users.
The role involves some out of hours and on call hours which could include weekends and public holidays, to enable us to provide full coverage as we operate 7 days a week 365 days a year.
Duties and Responsibilities
Procedures
Supporting the Service User (SU)
Manage a caseload of Service Users within the current Initial Accommodation estate.
Sign-post as necessary to doctors, shops, support agencies, etc
Conduct regular visits and report any incidents, SU issues, absconders, across the Initial Accommodation estate.
Ensure SU’s are Moved On no later than the last date of payments to CRH
Arrange any initial transport of SU’s to their accommodation or any relocation as required
Ensure that health and safety of SU’s are maintained at all times
Complete regular welfare checks of the SU’s and Initial Accommodation sites.
Managing a property portfolio
Effect appropriate maintenance of Initial Accommodation properties and Hotels
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure
Connect and Collaborate
Work closely with your line manager and team members
Collaborate with others, attending meetings as required
Supporting team members and provide on-the-job training
Provide cover for other staff as agreed by line manager
24-hour availability during any significant emergency
Responsive
Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
Ensure all records are maintained and kept up-to-date according to company policies and procedures
Liaise closely with SU’s, line manager, team members and other staff
Assist in the local stakeholder involvement process by attending meetings as required
Liaise with local support agencies to ensure relationships are maintained
Talented
Monitor own work levels, progress and development in the role
Undertake all core learning and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan
Trusted
All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
Agile and Diverse
Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project
Professional
Maintain a good understanding of the legislation of the contract
Benefits
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral Scheme

Please refer the Job description for details