Housing Options Officers - 3 posts - 12 month Fixed term contracts

at  BCP Council

PERMANENT AND 12 MONTH FTC AVAILABLE

Want to help to help & support people to resolve their housing problems?
We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.
This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.
This role involves working in an office, in the community and at home and requires face to face contact with customers.

If you can:

• Communicate effectively, to really understand a customer’s needs and how to help to resolve their housing situation
• Have a holistic approach to problem solving customer needs
• Manage a caseload effectively within competing demands
• Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis.

Then we want to hear from you!
Are you as passionate about helping people with housing problems as we are?

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details