Housing Partner (Housing Officer)

at  ACCENT housing

AT ACCENT WE BELIEVE EVERYONE HAS THE RIGHT TO A SAFE, SECURE AND WARM PLACE TO CALL HOME. ARE YOU READY TO GO ABOVE AND BEYOND TO ENSURE OUR CUSTOMERS RECEIVE A BEST-IN-CLASS EXPERIENCE?

We’re looking for a Housing Partner (Housing Officer) to join our Housing Services team in Camberley. If you’re looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you.

WHAT SKILLS/BEHAVIOURS DO YOU NEED TO BE A HOUSING PARTNER (HOUSING OFFICER)?

• Strong knowledge of rent collection processes and legal frameworks related to income recovery.
• A proven track record of utilising a multi-agency approach to anti-social behaviour management and an understanding of the range of tools available to tackle ASB.
• Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
• Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.
• Demonstrate resilience and the ability to deal positively with change.
• Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.
• Maintain a high degree of accuracy when handling customer data in line with GDPR.
• Flexible approach to work and a willingness to travel, you’ll have access to a vehicle for business use.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience

ABOUT THE ROLE AND PERSON.

• 35 hours
• Permanent
• £35,626 per annum plus £2,851 regional uplift and £1,250 essential user car allowance.
  Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
  You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
  Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
  You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
  To view/download the full job description please click here.