Housing Revenue Support Officer

at  TCLRec

QUALIFICATIONS:

• 3 GCSEs (or equivalent) to included Maths and English at Grade C or above

KNOWLEDGE:

• Housing Knowledge
• Knowledge of housing law
• Welfare benefit knowledge

EXPERIENCE:

• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Experience of housing finance including managing direct debits in a housing context

SKILLS & ABILITIES:

• Excellent numeracy and data management skills.
• Effective planning and organising skills
• Able to meet deadlines in a fast-paced, high pressure environment
• Ability to problem solve.
• Ability to work flexible hours if required
• IT literacy including Microsoft and Google.
• Good team player who is open to change and matrix working

KEY RESPONSIBILITIES:

Effective calculation, monitoring and management of Direct Debits payments for tenants:
-
- Generate Direct Debits’s (Orchard Housing System)
- Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances
- Reconcile and implement any changes
- Undertake appropriate banking activities
- Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.
- Production of mail merge letters, reports and statistics
- General admin duties, including and not exclusive to filing and scanning, post
- Assist with end of year processes
- Work with others to improve customer service

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

DUE TO THE NUMBER OF CVS BEING SENT TO US UNDER CURRENT MARKET CONDITIONS, UNFORTUNATELY WE CANNOT RESPOND TO ALL APPLICATIONS. IF YOU HAVE NOT HEARD FROM US WITHIN 3 WORKING DAYS PLEASE ASSUME THAT YOU HAVE NOT BEEN SHORTLISTED ON THIS OCCASION. WE WILL, HOWEVER, BE VERY HAPPY TO RECEIVE FUTURE APPLICATIONS FROM YOU FOR OTHER ROLES.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas