Housing Senior Support Consultant

at  NEC Software Solutions

Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description
Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution.

Main Responsibilities:

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
• Understand contractual commitments and resolve incidents/problems within contracted SLAs.
• Translate customer requirements into workarounds and solutions.
• Develop and implement technical support procedures/documentation.
• Proactively deliver support services and identify revenue generation opportunities.

Our team take part in a rota covering Canadian hours. One week in 8 they will work 2pm to 10pm. Other than this the role will be Monday - Friday 9:00 - 5:30
Qualifications

Essential Skills:

• Knowledge of Housing Management Software is Essential
• Proven experience supporting Web Applications
• Proficiency in SQL scripting and Housing database administration
• Experience of delivering support to users

Desirable Skills:

• It is highly desirable for candidates to have experience with NEC Housing software and related applications.
• Familiarity with administering operating systems e.g. Microsoft Windows/Linux/Solaris.
• Experience with application delivery tools like Citrix.
• Understanding of software development principles in an ISO 9001 environment.
• Experience creating reports using Business Objects or similar tools.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

WHO WE ARE:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
• Understand contractual commitments and resolve incidents/problems within contracted SLAs.
• Translate customer requirements into workarounds and solutions.
• Develop and implement technical support procedures/documentation.
• Proactively deliver support services and identify revenue generation opportunities