Housing Services Advisor (VIC)

at  Housing Choices Australia

DESCRIPTION:

The Opportunity
Reporting to the Housing Services Team Leader, the Housing Service Advisor is responsible for the delivery of a first response customer service in line with the National Housing Service Standards. This role will be responsible to work as a multi skilled team member of a busy customer service department assisting with key duties including customer service, allocation and vacancy coordination, annual rent reviews, initial assessment and planning services, housing establishment services, reception duties and other administration as required by the business. The role will act as the initial source of advice for residents and other customers, dealing with enquiries regarding all of our services. This role is expected to develop both a strong understanding of our clients and knowledge of our Housing Services. This role also provides a development pathway to other positions within Housing Choices.
What you’ll do
Receptionist Duties
Customer Service
Housing Intake, Assessment & Planning
Provide administrative support

WHAT YOU’LL BRING:

You should have a sound knowledge, or desire of, working within the community housing sector or a similar field.

Experience

• Experience in handling queries and complaints via phone, email and general correspondence
• Experience in managing office supplies, organising travel and event coordination both(E) internally and externally (E)
• Experience in a customer service role (E)\
• Experience in dealing with complex customer needs (D)
• Previous administrative / reception experience (E)
• Experienced in the use of Microsoft Office Suite (E)
• Capacity and attitude to learn and improve in the role
• Proven experience and successful track record in a comparable role or discipline(s) in the public/community, private housing sector or transferable sector

Skills

• High attention to details (E)
• Well-developed written and oral communication skills and relationship management skills (E)
• Well-developed organisational skills including ability to manage conflicting priorities without affecting quality of service delivery (E)
• Accurate and efficient data entry skills (E)
• Knowledge of the income support system for people on very low incomes (D)
• A high competence of numeracy and literacy (E)
• Ability to display sensitivity, discretion and diplomacy in interaction with others (E)

We are seeking someone with sound technical skills and knowledge combined with a collaborative and flexible partnering style and strong commitment to our vision and mission.

What we offer in return

• 5 Weeks Annual Leave
• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program
• Salary Continuance Insurance
• 16 weeks paid parental leave

Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:

• Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
• Agree and comply with Child Safety policies and procedures
• Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply
Download a copy of the Draft Position Description and Apply here. Apply before 6 August.
(Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY)
Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people’s differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.
We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don’t perfectly match the criteria, we encourage you to reach out – we’re interested in hearing from you.
We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process

Please refer the Job description for details