Housing Services Manager (12 month contract)

at  Tuath Housing Association

ABOUT US:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

POSITION SUMMARY:

As Housing Services Manager this role will work with the Head of Housing & Comunities and the wider Housing Team to ensure that a customer centred estate & tenancy management service is delivered to a diverse range of customers, in a non-judgemental and flexible way ensuring the varying needs of customers are met.

REQUIREMENTS:

Full, clean driving licence and daily use of car.
A relevant Degree in housing or technical qualification. or 5 years’ experience in housing sector
Must be able to demonstrate experience of supervising performance and processes
Up to date knowledge of housing sector, best practice and relevant regulation and legislation for tenancy management.
Good understanding of MS Office.
Experience of working with the public in a customer-oriented environment.
Knowledge of GDPR and Health & Safety requirements.
Excellent communication, interpersonal and relationship-building skills.
Ability to work effectively as part of a team and independently.
Good organisational and time-management skills.
To participate on forums/working groups/committees as required.
Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.

To deal with all aspects of Housing Management and Customer Care for residents and provide a responsive first-class quality and effective service to residents.
To coordinate and manage the handover of all new schemes, to allocate and let properties and to assess transfer requests
To deal promptly and effectively with anti -social behaviour issues, breach of tenancies and preparation of cases for court proceedings.
To deal with all the aspects of empty properties in order to quickly re-let them at the lowest possible cost
To identify and process repairs including, ordering, monitoring and checking work and processing invoices
To liaise with tenants, residents and consultants regarding design and improvement proposals, include the programming of work
To assist the Housing Director and Development Director to attend site meetings, residents and public meetings plus other meetings, including management company meetings, AGM’s and EGM’s as required
To supervise the work of housing management and other locally based staff in the provision of quality services to tenants.
To be responsible for the supervision, training, appraisal, direction and management of the Housing Services Coordinators and Resident Supervisors and or any other office-based staff.
To work closely with a range of stakeholders particularly local authorities, regulations office, landlords and developers.
To play a key role as the first point of contact within the Dublin office for Tuath Housing with all relevant Statutory Bodies.
To work flexibly and collaboratively with the other internal departments and contribute to the management and development of services which comply with legislative and regulatory requirements.