Housing Solutions Officer

at  Broadland District Council and South Norfolk Council

WHAT YOU COULD BE PART OF…

An exciting opportunity has arisen at South Norfolk and Broadland Council to be a part of our excellent Housing Solutions Team. We are seeking Housing Solutions Officers to provide best-in-class housing advice to our residents and play a vital role in helping individuals and families during some of the most challenging times in their lives. Your primary responsibility will be to offer personalised support and solutions to those facing homelessness, ensuring they receive the care, guidance, and housing options they need.

WE’RE LOOKING FOR SOMEONE WHO:

• Cares Deeply About Making a Difference: You’ll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times.
• Has Strong Communication Skills: You’ll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers.
• Can Juggle Competing Priorities: In a fast-paced environment, you’ll stay organised, focused, and responsive to ensure no one falls through the cracks.
• Is Compassionate and Customer-Focused: You’ll be working with vulnerable individuals who need someone they can trust. We’re looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times.
• Is a Problem-Solver with a Positive Attitude: Whether it’s negotiating with landlords or finding alternative housing options, you’ll take a proactive approach to solving problems in the best interests of the people you support.
• Is Experienced and Professional: You’ll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care.
  As a Housing Solutions Officer you will have the chance to make a lasting, positive impact on the lives of residents in need of support, helping them find stability and security. You’ll be at the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when they do.
  If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you’ll find this role fulfilling and empowering. It’s not for the faint-hearted, but for those who are driven, compassionate, and committed to making a difference, this is a great opportunity.

ROLE SNAPSHOT…

Are you passionate about helping people through some of the most challenging moments in their lives? We are seeking a motivated and professional individual to join our dedicated homelessness team. As a Housing Solutions Officer, you’ll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions.
This role is fast-paced, demanding, and requires someone with a genuine commitment to making a positive impact in the community. If you are highly organised, empathetic, and ready to tackle complex housing challenges head-on, we want to hear from you.

WHAT YOU’LL BE DOING…

• Providing Comprehensive Housing Advice: Every day, you’ll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice.
• Preventing and Relieving Homelessness: By exploring every possible avenue, you’ll work creatively to help residents stay in their homes or quickly find new, safe accommodations when needed.
• Managing Housing Register and Homeless Applications: You’ll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services.
• Handling Complex Caseloads: With the ability to prioritise and multi-task, you’ll efficiently manage multiple cases while maintaining the highest standards and professionalism.
• Working with Partners: You’ll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process.