HR Administrator

at  Biffa Waste Services

A QUICK LOOK AT THE ROLE.

The HR Administrator works within the Employee Services function providing effective, accurate and timely human resources administrative support to all internal and external clients. You will maintain a high level of customer service whilst ensuring compliance with company operating procedures.
The Employee Services function contains 3 teams which cover - Contact, New Joiners and Lifecycle. Staff are allocated to a team however cross training/skilling takes place ongoing.
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YOUR CORE RESPONSIBILITIES.

• First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies.
• Support and education in company procedures and use of operating systems.
• Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels
• Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services.
• End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction.
• Database administration including maintenance of accurate employee information.
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