HR Administrator

at  Travel Counsellors

ABOUT US

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 400 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.
Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 and 2024 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!
We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

KEY SKILLS/EXPERIENCE REQUIRED

• Up to two years post-grad Human Resources graduates eager to kick-start their careers in a fast-paced and entrepreneurial environment.
• Broad generalist HR knowledge across all disciplines and looking to grow experience in these areas desirable
• Passionate about a career in HR.
• Strong interpersonal and communication skills.
• Excellent organisational and time-management abilities.
• High level of attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A team player, able to build credible relationships with stakeholders at all levels within the organisation.
• Strong problem-solving skills and the ability to think critically.
• Ability to work both independently and as part of a team.

ROLE OVERVIEW

At Travel Counsellors, our dedicated people team fosters a nurturing environment where colleagues can flourish and champion our brand. We prioritise personal and professional growth, ensuring every support team member feels valued and appreciated. Our inclusive and caring culture encourages a collaborative community that embodies our core values, empowering individuals to inspire, collaborate, and lead within our organisation.
As a Graduate People Consultant at Travel Counsellors, you’ll play a pivotal role in supporting our People team. You’ll provide essential HR services and innovative solutions that enrich the colleague experience and drive organisational success. You’ll benefit from hands-on training, honing your skills across various people functions such as talent acquisition, employee relations, performance management, reward and talent development etc.

PRINCIPAL ACCOUNTABILITIES

• Contribute to the delivery of the People Strategy by working as an integral part of the People Team and the organisation.
• Support People Partners and CPO with first-line support enquiries about people-related queries and issues.
• Maintain accurate and up-to-date colleague records and HR databases.
• Monitor and respond to people queries in the dedicated People inbox within agreed SLAs.
• Deliver a first-class HR service to the organisation.
• Complete onboarding for all new colleagues in the organisation.
• Benefit Administration.
• Provide general admin support to the People Team including the CPO.
• Keep our internal Intranet up to date.
• Prepare HR reports and analytics as required by senior management.
• Assist in the communication and enforcement of company policies and procedures.
• Support the performance review process, including gathering feedback and ensuring that people leaders submit their reviews on time.
• Coordinate and support the delivery of training programs and workshops.
• Support compliance with employment laws and regulations.