HR Administrator

at  UK Shared Business Services Ltd UKSBS

BAND B: £22,011

Here at UKSBS, we are proud to deliver a range of efficient, scalable, and expert Finance, HR and Payroll, Procurement and Business IT services helping the advancement of the UK’s economy and society. We are motivated by a desire to deliver high quality, efficient and reliable service to over 25,000 civil and public servants, employed by our clients.
Our employees are very important to us and we always try to go the extra mile to look after them. We offer flexible and family friendly working arrangements, generous annual leave, a supportive and inclusive work environment, and opportunities to learn and grow with us.
We have a great team of HR Administrators who are friendly and supportive and all work together to deliver customer service excellence. We update employee records whenever there are changes and process a variety of HR queries which mainly all relate to our employees and their journey with this, onboarding new starters, promotions, employee loans, retirements, and leavers. We write confirmation letters, complete all change documentation for audit purposes, and then notify our clients to confirm all changes have been actioned. Sometimes we need to offer advice to our clients on the correct procedures.
It is our responsibility to respond to queries in a timely way and process any changes on the system accurately.
Our HR Operations teams manage the administration for all the changes that may occur during the employee lifecycle such as onboarding new starters, maternity and sickness administration and staff leavers.

Responsibilities include:

• Create positive experiences for all our customers by delivering excellent service and putting the customer at the heart of everything we do
• Accurately update employee records and systems with any changes
• Maintain a positive attitude, show a willingness to help and satisfy our customer needs
• Communicate in a professional and friendly manner with your colleagues and our clients
• Be able to work proactively to complete work on time in line with our target processing times
• Seek out new and improved ways of working to help us improve our service

To do this role well you will need:

• Must be customer focused with the ability to deliver excellent levels of customer service
• Basic IT literacy with some knowledge of MS Word, Excel and Outlook etc
• Literacy & numeracy to a GCSE standard or equivalent ability
• Positive outlook with the ability to work in a busy environment where you can meet deadlines

To find out more about the skills, knowledge and behaviours we’re looking for, read the detailed job description.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

THINGS YOU NEED TO KNOW

To be considered, you will need to successfully obtain BPSS clearance before commencing the role, obtaining clearance usually takes 5-10 working days.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

Responsibilities include:

• Create positive experiences for all our customers by delivering excellent service and putting the customer at the heart of everything we do
• Accurately update employee records and systems with any changes
• Maintain a positive attitude, show a willingness to help and satisfy our customer needs
• Communicate in a professional and friendly manner with your colleagues and our clients
• Be able to work proactively to complete work on time in line with our target processing times
• Seek out new and improved ways of working to help us improve our servic

To do this role well you will need:

• Must be customer focused with the ability to deliver excellent levels of customer service
• Basic IT literacy with some knowledge of MS Word, Excel and Outlook etc
• Literacy & numeracy to a GCSE standard or equivalent ability
• Positive outlook with the ability to work in a busy environment where you can meet deadline