HR Advisor

at  Spire Healthcare

HR ADVISOR | SPIRE PATIENT SUPPORT CENTRE - CARDIFF – ONSITE | PERMANENT - 37.5 HOURS PER WEEK | MARKET LEADING SALARY / EXCELLENT BENEFITS

Due to a period of growth, Spire Healthcare’s Cardiff hub are looking to appoint a HR Advisor for the new patient support centre, on a permanent basis.
Spire Healthcare is one of the UK’s leading independent hospital groups. Since the Group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007, Spire has expanded its estate to 39 hospitals, 33 clinics, medical centres, private GP, and occupational health services, and continues to deliver successful and award-winning clinical outcomes and the highest levels of patient satisfaction.
Our People Team is committed to delivering Spire’s purpose – making a positive difference to people’s lives through outstanding personalised care.
As a HR Advisor you will support the Patient Support Centre with all aspects of HR.
Our Patient Support Centre is responsible for coordinating the beginning of our patient’s care pathway into the hospitals as this is where appointments are made and consultant clinics are arranged. You will be providing expert HR advice and guidance to Spire colleagues and managers within the Patient Support Centre to enable everyone to deliver our Purpose on a daily basis. It is imperative that you can build effective relationships at all levels with multiple stakeholders. It’s a varied and busy hands-on role where you will be expected to manage multiple priorities so organisation and delivering on your promises is key.

KEY REQUIREMENTS:

• Level 5 CIPD Qualification or equivalent
• Demonstrable experience as a HR Advisor or in another HR based role.
• Knowledge of HR functions and systems; pay & benefits, recruitment, training & development for example.
• An understanding of employment laws and disciplinary / grievance procedures.
• Ability to identify and implement business focused solutions.
• Aptitude for problem-solving and decision-making, alongside managing complex queries.
• Capability to build strong relationships.
• Strong organisational skills with ability to prioritise workload.
• Excellent communication skills, with the ability to influence at all levels.
• Ability to manage confidential information appropriately.
• High personal standards and quality of work output with outstanding organisational and time-management abilities.

• Being the initial point of contact for all HR matters and provide high quality consistent HR advice in line with Spire policy, procedure, and best practice.
• Leading the Support Centre onboarding activities for all new joiners to ensure all new colleagues receive an induction.
• Ensuring all employee relations issues are managed in a timely manner, prioritising workload. As well as making sure that diversity and equality, fairness and consistency is applied to all discussions, decisions with managers and colleagues, whilst balancing the needs of the business.
• Actively managing absence within the Patient Support Centre to reduce short term absence and manage effectively long-term absence. Supporting managers in managing absent colleagues, ensuring the colleague feels supported whilst managing the departmental resource appropriately.
• Supporting managers in performance management processes, disciplinary, grievance issues and attendance matters. Attending where required as HR support for the manager, in such meetings and discussions.
• Driving effective workforce planning through regular workforce discussions with the Patient Support Centre Senior Management Team.
• Supporting managers and new starters through probation periods within the required timescales, providing advice and guidance.
• Ensuring accurate and confidential management of all colleague HR files and personal information in line with GDPR guidance.
• Being an advocate of wellbeing for the Patient Support Centre and Spire, promoting all relevant tools, support mechanism, communication channels on a regular basis.
• Co-ordinating the appraisal process and supporting managers to have regular 1:1 with all colleagues.
• Support the annual pay review process to ensure fairness, consistency is applied.