HR Analyst I

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Bilingual HR Analyst to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Rate: $28.60 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

• Ensure timely and adequate pay remittance for all Canadian employees paid through the system
• Answer to customer inquiries promptly, courteously and professionally in accordance with service level agreements
• Perform needed analysis to resolve customer issues in depth and comprehensively
• Use payroll knowledge to advice on issues and processes
• Educate and support external clients and partners to ensure that everyone understands the impact of their work on employee’s pay as well as the quality of the service to be delivered
• Perform the processing, monitoring and verification of requests. Set and communicate priorities so that all tasks are completed on time
• Validate the information entered by the different partners and, if necessary, reach out in order to obtain additional details
• Maintain and comply with current operational procedures and, if necessary, suggest or update payroll standard operating procedures
• Perform established monitoring and controls and highlight common types of errors by reporting the results to the Payroll Supervisor
• Submit any significant deviations from the standards and policies in force to the immediate supervisor
• Perform autonomous administrative follow-up of employee files
• Maintain a up to date knowledge of accepted payroll activities and processes, applicable policies and regulatory and legislative requirements applicable to payroll
• Establish and maintain effective relationships with key clients, business units and support groups by offering support, sharing knowledge or offering any other possible form of assistance

Experience & Qualification Requirements:

• Bilingual (French and English, written and spoken)
• Post-secondary diploma in administration or an appropriate field
• 1-2 years of experience as a payroll technician or as a benefits technician, finance or accounting
• Advanced knowledge of Microsoft software – Excel
• Autonomy and organizational skills
• Teamwork skills
• Customer – oriented
• Ability to manage priorities

Personal Attributes:

• Effective organizational, prioritization, and time management skills
• Excellent interpersonal skills and ability to communicate effectively with all levels of staff
• Great attention to detail

• Ensure timely and adequate pay remittance for all Canadian employees paid through the system
• Answer to customer inquiries promptly, courteously and professionally in accordance with service level agreements
• Perform needed analysis to resolve customer issues in depth and comprehensively
• Use payroll knowledge to advice on issues and processes
• Educate and support external clients and partners to ensure that everyone understands the impact of their work on employee’s pay as well as the quality of the service to be delivered
• Perform the processing, monitoring and verification of requests. Set and communicate priorities so that all tasks are completed on time
• Validate the information entered by the different partners and, if necessary, reach out in order to obtain additional details
• Maintain and comply with current operational procedures and, if necessary, suggest or update payroll standard operating procedures
• Perform established monitoring and controls and highlight common types of errors by reporting the results to the Payroll Supervisor
• Submit any significant deviations from the standards and policies in force to the immediate supervisor
• Perform autonomous administrative follow-up of employee files
• Maintain a up to date knowledge of accepted payroll activities and processes, applicable policies and regulatory and legislative requirements applicable to payroll
• Establish and maintain effective relationships with key clients, business units and support groups by offering support, sharing knowledge or offering any other possible form of assistanc