HR Analyst with Dutch

at  Carrier

REQUIREMENTS

We are looking for people who are creative, proactive, decision-makers, team workers and effective communicators. If this is you, get in touch!

• Bachelor’s degree (or equivalent experience) with 2+ years of experience in Economy
• Bilingual/native proficiency in Dutch & English, any other additional EU language as and advantage
• Experience understanding and meeting Key Performance Indicators (KPIs)
• Previous HR operations experience preferred
• Experience with HR and case management systems (e.g. Workday and ServiceNow)
• Ability to assist others in understanding new processes and influence them to try new ways of working
• Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues
• Experience documenting business processes in a visual format as well as writing detailed business process documents for reference
• Visio, MS Excel advance level, Workday, ServiceNow

ABOUT THE ROLE

A customer focused, pro-active, energetic and collaborative role within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. In this exciting role, you will research, analyze and respond to simple to complex HR inquiries.

RESPONSIBILITIES

• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs
• Be a subject matter expert for all relevant services, processes and policies
• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported
• Responsible for achieving internally-set quality standards and identified goals and metrics
• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients
• Support the onboarding process for the business
• Special Projects and any other duties assigned by the manager