HR Apprentice

at  Wessex Water

We have a new and exciting opportunity to join our friendly People team as an HR Apprentice.

WHAT YOU’LL NEED

We are looking for someone with:

• GCSEs A-C / 4-9 in English and Maths;
• a customer-centric approach, focusing on good communication, excellent service and quality to ensure customer satisfaction
• excellent verbal and written communication skills, whilst recognising the need for confidentiality at all times
• excellent attention to detail and accuracy, and good organisational skills
• good IT skills, including Microsoft office
• the ability to work effectively as part of a team and to act on own initiative, seeking guidance where appropriate.

However, the most important thing to us is your passion for people - we pride ourselves on our customer-focused approach and our desire to drive innovation.
We will provide you with all the training you need to ensure that you get up to speed quickly with all of our HR Administration processes, whilst supporting you with your apprenticeship.

WHO WE ARE

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.

Our People Team provides a range of innovative and professional HR services across the YTL Group. Working in the HR Service Centre, you will be based at our Bath office at Claverton Down. You will work closely with our team of HR Assistants to provide customer focused support to our business, by ensuring the smooth operation of the complete employee lifecycle through our innovative and professional HR services.

You will be responsible for:

• responding to a wide range of HR queries via iRequestHR, our service management portal, by telephone and face to face
• providing support to employees, managers and external contacts on all aspects of the HR administration service as the first point of contact, whilst ensuring confidentiality and effective resolution
• drafting and issuing contracts and letters, processing new starter onboarding, leavers, changes to terms and conditions and types of leave, and resolving general HR queries
• updating and maintaining our suite of HR systems including our iTrent People system and our electronic filing system

You will also have the opportunity to contribute to improving our HR administrative processes to ensure they are fit for purpose, consistent and innovative.
There will also be lots of exciting ad-hoc HR tasks and projects to get involved with.