HR Assistant, Customer Service PXT

at  Amazon Ireland Support Services Limited A94

• Relevant experience in HR, Employee Relations or Payroll
• Advanced proficiency in both written and verbal [insert local language]
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers’ needs. As an HR assistant, you will aim to motivate our people and keep them engaged with a fulfilling employee experience. Working as part of a team means you’ll get to share ideas and learn from others to grow your career.
  Key job responsibilities
  Work closely with HR leaders and management on people-related projects to create an engaging workplace environment
  Handle day-to-day HR-related questions and admin, such as new-starter processes, self-service tools, and time and attendance reviews
  Use internal dashboards to create reports for leadership at your site
  Plan initiatives designed to foster employee wellbeing and experience on site
  Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices
  A day in the life
  The HR Assistant role is varied. As well as helping us stay on top of key HR processes, you’ll support leaders in your team on different projects to engage people. This may involve collecting feedback from people and running activities to get them on board with new plans. This may involve collecting feedback from people, running activities to engage them with new plans or helping to create an inclusive environment where employees feel they can bring any HR related queries.
  About the team
  Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

- - 1+ years of exposure to Human Resources functions
- - Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues
- - Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups and basic formulas
- - Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times
- - An Associate’s degree from an accredited college
- - Ability to handle and prioritize multiple projects and deadlines

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations

Please refer the Job description for details