HR Assistant

at  Quidmarket

Job Title: HR Assistant
Location: Nottingham (Office-based)
Department: Human Resources
Reports To: HR Manager
Salary: £27,000 - £30,000 per year

ABOUT US:

At QDM, we make loans secure, transparent, and affordable for everyone! We’re all about delivering amazing outcomes for our customers. By blending data analytics, credit insights, and the personal touch of our awesome human underwriters, we make every funded loan special.
In our Customer Services team, we ditch the scripts and diallers. And guess what? We never charge our customers late fees or default interest if they hit a rough patch. Our culture is all about collaboration, teamwork, and growing from within. We boast some of the best repayment and lowest upheld rates in the industry.
Join us and be part of a dynamic team that’s dedicated to improving customer outcomes while enjoying an empowering and supportive workplace!

JOB OVERVIEW

We are seeking a strong HR generalist stand alone to support the HR Manager in delivering day-to-day HR operations. This role will involve a wide range of responsibilities, from HR administration to supporting employee relations processes, including disciplinaries, grievances, and recruitment. As an HR Assistant, you’ll be an integral part of our team, ensuring HR activities are executed efficiently and aligned with best practices and legal requirements.

SKILLS AND EXPERIENCE:

• 3+ experience in a generalist HR assistant or HR support role within a fast-paced environment.
• Strong exposure to HR administration, recruitment, and employee relations
• Experience in a regulated financial service environment.
• Strong knowledge of HR policies, procedures, and best practices.
• Good understanding of FCA regulations and requirements.
• Highly organized with a structured working style.
• Previous experience supporting HR case management, including disciplinary, grievance, and absence management.
• Strong administrative skills with attention to detail and accuracy.
• Experience using HR information systems (HRIS) and Microsoft Office (Excel, Word, PowerPoint).
• Exposure to HR metrics and reporting, with the ability to analyze data and present findings.
• Understanding of UK employment law and HR best practices.

PERSONAL ATTRIBUTES:

• Customer-Focused & Supportive: Demonstrates a strong commitment to delivering high-quality HR service to employees and managers while ensuring an excellent employee experience.
• Discreet & Professional: Handles sensitive and confidential information with utmost integrity and professionalism, adhering to strict data protection regulations.
• Collaborative Team Player: Works effectively with HR colleagues and cross-functional teams, fostering a positive, team-oriented work environment.
• Can-Do Attitude: Approaches tasks with a positive, proactive, and solution-focused mindset, always looking for ways to improve processes and resolve challenges.
• Agile & Adaptable: Shows flexibility in adapting to changing demands, priorities, and evolving HR needs in a fast-paced work environment.
• Problem-Solver: Proactively addresses HR-related issues, providing practical solutions and ensuring timely resolutions while maintaining fairness and consistency.

• Maintain and update employee records in accordance with data protection regulations.
• Process changes in employment status for new starters, leavers, and promotions, including contract amendments.
• Assist with the preparation and administration of employee documentation, such as contracts, offer letters, and modifications to terms and conditions.
• Support recruitment by posting job vacancies, reviewing CVs, scheduling interviews, and coordinating the onboarding process. Ensure that all necessary pre-employment checks (references, right to work) are completed and documented.
• Manage recruitment inboxes and communicate with hiring managers to provide timely updates and decisions.
• Assist in the accurate processing of payroll by keeping employee data up to date, including changes to salaries, promotions, and benefits; work closely with the payroll team to address queries and discrepancies related to leavers.
• Help update HR policies and practices to ensure compliance with UK employment law and internal company policies. Monitor and maintain HR systems and databases to ensure GDPR compliance.
• Provide support in managing HR cases, including disciplinary actions, grievances, and absence management. This includes preparing letters, coordinating meetings, and ensuring adherence to company policies.
• Offer guidance to managers regarding procedural matters related to disciplinary actions and grievances, ensuring fairness and consistency throughout the process.
• Chair and take minutes for key HR meetings, which may include disciplinary meetings, grievance meetings, inductions, exit interviews, return-to-work meetings, and maternity/paternity discussions.
• Assist in generating HR reports on various metrics, such as recruitment, absenteeism, and turnover rates. Support the HR Manager in preparing data for management decision-making.