HR Associate with German
at Ford Motor Company
Budapest, Közép-Magyarország, Hungary -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 01 Jan, 2025 | Not Specified | 06 Oct, 2024 | N/A | Staff Scheduling,Hr Management,Management System,Key Performance Indicators,Data Quality,Government Agencies,Process Improvement Projects,Continuous Improvement,Negotiation | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
The HR Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.
DESIRABLE SKILLS:
- Knowledge and understanding of various HR processes
- Continuous improvement
- Effectiveness (First time through)
- Effective customers recovering
- Negotiation
- Provide HR counseling to customers
- Active Listening
- Working interregional
- Flexible to scheduling changes and time zones
- effective decisions making
KEY ABILITIES:
- Speaking English and German fluently
- Communicating effectively on phone and in e-mail as well
- Paying attention to details related to employee questions and data accuracy
- Showing flexibility with staff scheduling and time zone differences
- Proficient/intermediate understanding of MS Excel and Word
- Supporting employees and dependents, managers, HR management, government agencies and applicants.
- Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
- Creating employment related documents that support the regulations of the country-specific legal environment
- Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
- Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
- Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
- Escalate customer requests in a timely manner when additional research or analysis is necessary.
- Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
- Initiating and leading process improvement projects to release capacity for the incoming new processes
- Any other duties as required by the line manager
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Human resources business administration or other related fields
Proficient
1
Budapest, Hungary