HR Business Partner

at  Shop LC

ABOUT US

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.
We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).
The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.
We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.
Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.
We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.
We live by and are inspired by our core values of Teamwork, honesty, commitment, passion, and a positive attitude, which form the basis of every decision we make.

SKILLS/EXPERIENCE

• Background of 3-5 years in Hospitality, Customer Service escalations, or peer leadership in an HR-related field (Degree is preferred but not required)
• Familiarity with HRIS and general payroll practices (e.g. ADP)
• Understanding of HR policies and procedures and understanding of Texas Employment/ Labor Laws
• Experience in Employee Relations, problem-solving investigations, and/or team building
• Excellent communication and people skills, demonstrates approachability and workload organization, with the ability to follow up on various priorities
• Aptitude in empathy, problem-solving and critical thinking; able to adapt to fast-paced 24/7 home shopping network environment
• Self-Driven, with a desire to work as a team and towards measurable results
• Outstanding knowledge of MS Office (Excel and PowerPoint specifically)
• Ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and Positive Attitude

PHYSICAL REQUIREMENTS

• Remaining in a stationary position- often standing, or sitting for prolonged periods
• Adjusting or moving objects up to 40 pounds in all directions, at times may need to reach above heard or use a ladder to bring files or supplies down
• Repeating motions that may include the wrists, hands, and/or fingers (often in front of a computer)

HR BUSINESS PARTNER – ROLE OVERVIEW

Shop LC is looking to add a dynamic, knowledgeable, and proactive HR Business Partner to our amazing HR team! As an HR Business Partner, you will need general working knowledge of common HR policies & procedures, as well as compliance measures. Most importantly, we are looking for someone who is solutions-oriented and enjoys digging- in to root causes to build better processes and teams!
The ideal HR Business Partner should have a passion toward people development, employee relations and performance management. This position will report to the Director of HR and work closely with other HR Business Partners, often collaborating and supporting the areas of compensation, benefits, talent acquisition and HR process improvement.
Work Location – 100 Michael Angelo Way, Suite 300, Austin, Texas 78728
Reporting Manager – HR Director

JOB RESPONSIBILITIES

• Serve as a point of contact for employee concerns, resolving issues related to performance, behavior, and conflict resolution.
• Support overall employee experience, from onboarding and new hire training experience to career progression and placement, including creating and leading training programs.
• Lead engagement initiatives and retention by initiating and analyzing employee feedback, opinion surveys, and exit interviews
• Lead or participate in organizational change initiatives, ensuring smooth transitions and alignment with business goals.
• Build strong relationships with key stakeholders, acting as a trusted advisor and influencing decision-making processes at the highest levels of the organization.
• Collaborate with business leaders to understand their goals and develop HR strategies that support organizational objectives.
• Provide guidance on workforce planning, talent management, and organizational design to optimize business performance.
• Provide advice, feedback, and suggestions to assigned department managers on a daily/weekly basis around employee relations and performance management issues
• Drive consistency and support with managers’ monthly 121 meetings, reviews, and feedback tools.
• Assist in the development, documentation, and implementation of human resource policies.
• Gather and analyze data with useful HR metrics; demonstrate the ability to make informed decisions based on data and statistics.
• Maintain confidential employee files and records in electronic and paper form
• Ensure HR compliance standards are met and followed, including but not limited to work with Unemployment claims, EEOC charges, WOTC, and FLSA regulations
• Comply with company policies and procedures, while looking at ways to improve the overall Employee experience
• All other duties as assigned by the manager