HR Co-Ordinator

at  Legal Ombudsman

JOB SUMMARY

It’s an exciting time to join the Human Resources Team at the Legal Ombudsman (LeO).
The Head of People Strategy and Services along with the HR team are looking for a HR Co-ordinator to join their team to supplement the delivery of HR services across the Legal Ombudsman.
The Board, Executive and wider management team are fully supportive of the value and impact HR can bring. If you enjoy a challenge and are keen to be part of an HR function and team which is professional, responsive, efficient, collaborative, and enabling, then we would love to hear from you!
This is a key role within the HR services team that will report into the Senior HR Services Business Partner. Your role will be to provide a comprehensive, effective, and efficient HR administrative service to the HR team and wider organisation as required, covering all aspects of the employee lifecycle. You will have the opportunity to contribute to a review of HR processes to ensure they are fit for purpose and serve the needs of the business, and you will work closely with the HR Business Partners and other colleagues within the HR services team to build a one-HR strategy and approach, ensuring effective, seamless delivery of all HR services.

JOB SUMMARY

To provide a comprehensive, effective and efficient HR administrative service to the HR team and wider organisation as required.

SKILLS & EXPERIENCE

• Proactive, with excellent organisational and time management skills
• Excellent attention to detail with the ability to fully complete work accurately
• Ability to apply judgement when an issue requires escalation to the HR Business-Partnering or HR Services teams.
• Ability to influence and build relationships quickly with a range of stakeholders and maintain professional working relationships at all levels.
• Ability to work in a busy, fast paced environment, prioritising tasks while progressing other work.
• Ability to demonstrate ownership of tasks through to completion.
• Flexible and adaptable with the ability to respond to different demands whilst maintaining a positive attitude.
• Ability to produce data metrics and general reports using HR systems efficiently and accurately.
• Strong communicator (both verbally and written) with a professional manner.
• Strong IT skills including Microsoft Outlook, Office – Word, Excel
• Ability to take accurate and concise meeting notes/minutes.
• Commitment to customer-focused service
• Ability to work well in a team.
• Ability to work under pressure and meet tight deadlines
• Demonstrable experience of working in a HR Administration role covering more than one specialist area e.g. general HR, recruitment, payroll, on-boarding, L&D, systems administration, and metrics
• Experience of providing first line HR advice and administrative support in a fast-paced environment
• Previous experience of developing and using HR systems and processes effectively to support HR administration activities.
• Understanding of employment law
• Experience of developing and setting up administrative systems
• Experience of using HR/payroll system

KEY RESPONSIBILITIES:

• Act as a central point of contact for people-related queries and provide first line HR advice and policy guidance to line managers, escalating to the HR Business Partnering team or HR Services team as appropriate.
• Operate the HR in-box service, ensuring timely resolution of employee queries.
• Ensure the effective and efficient administration of all people-related tasks, including starters, leavers, promotions, secondments, fixed-term contracts, change of hours, etc.
• Manage and maintain the HR system, including setting up new employees, updating and making relevant changes to employee records.
• Support the HR Business Partners and Senior HR Services Business Partner with end-to-end recruitment and selection activities, including job posting and advertising, processing job applications, arranging interviews, onboarding, completion of pre-employment checks and processing of employment contracts.
• Ensure accurate and complete records are maintained in all HR systems and ensure probation periods and other key events are appropriately signed off.
• Support with the production of reports and management information to inform HR activity and reporting requirements.
• Keep accurate return to work information in relation to sickness absence, highlighting any areas of concern to the HR Business Partners.
• Prepare and input payroll actions as appropriate in liaison with the Payroll/MI Administrator.
• Support the Knowledge and Learning and Development Business Partner and HR Business Partners with employee development activity, providing administrative support to arrangement of training, recording and evaluation. Ensure the central recording of learning and development activity on CIPHR and produce reports on training activity as required.
• Provide administrative support to the Personal Development Review (PDR) process.
• Provide administrative support to the Celebrating Success scheme and other reward and recognition initiatives.
• Provide administrative support to key employee relations practices and disciplinary and grievance cases.
• Provide first-line HR support to employees and line managers on matters of pay, leave, sickness absence and other key administrative-related activities.
• Provide a minute-taking service as required, including support to Staff Council meetings.
• Process all purchase orders and invoices for the HR team.
• Produce HR management information and data returns as required.
• Ensure LeO’s equality policies are encompassed within all aspects of work.
• Work closely with the HR Business Partners and colleagues within the HR services team to build a one-HR strategy and approach, ensuring effective, seamless delivery of all HR services.
• Work flexibly and collaboratively with other colleagues in the HR team, proactively identifying areas for service improvement within the HR function.
• Undertake ad hoc projects as requested by the Senior HR Services Business Partner.
• Provide cover for colleagues as required across all areas of the HR function.