HR & Complaints Manager

at  North Street Medical Care

The following are the core responsibilities. There may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. a. Direct line management of the HR Administrator.
b. Evaluating, organising and overseeing the staff induction programme c. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed d. Maintain an effective staff appraisal process e.
Maintain an effective practice and staff development plan, including mandatory training programmes f. Developing and maintaining contractual HR documentation for existing and new staff g. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare h. Maintaining an effective overview of HR legislation i.
Conduct staff risk assessments when appropriate (e.g.maternity, long term sickness) j. Conduct exit interviews, return to work interviews after absence k. Coordinating the reviewing and updating of all practice policies and procedures l. Assisting with change and continuous improvement initiatives m.
Ensuring the practice maintains compliance with its NHS contractual obligations n. Liaising at external meetings as required o. Maintain the NHS National workforce. Add leavers and new starters.
p. The management of the premises, including health and safety aspects such as risk assessments and mandatory training q. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively r. Ensure LOCUMS have the appropriate paperwork, as per CQC.
s. Conduct Trainee / Registrars induction programme and ensure pre-employment checks have been requested and received. t. Update PCN staff documentation.
u. Acting as the complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level. Liaise with clinicians, staff involved and our indemnity provider to compose a reply letter. v.
Maintain the complaints log and present at quarterly clinical meetings. Update the NHS KO14b annually. w. This is not a complete list of duties

Please refer the Job description for details