HR Coordinator

at  Hotel Chocolat

HR COORDINATOR (OPERATIONS)

As we continue our mission to make people happy through chocolate, we’re looking for an HR Coordinator (Operations) to join our HR team on a full-time, permanent basis.
As HR Coordinator for Operations, you’ll play a key role in supporting our manufacturing and fulfilment teams. Acting as a trusted Employee Relations (ER) expert, you’ll provide end-to-end case management, coach managers on effective people management practices, and contribute to key HR projects. You’ll collaborate closely with the HR Managers for Operations, using your expertise to identify trends and deliver an exceptional employee experience.
As well as a competitive salary and a range of company benefits, you’ll receive a 50% discount on all products and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
Here at Hotel Chocolat, we’ve adopted hybrid working. This means you’ll join us on-site for three days a week, and for the other two days – you can work from wherever you like!

• Advising, coaching, and guiding our Operations managers on managing ER cases, such as disciplinaries, grievances, and absence management, including writing and reviewing letters.
• Leading on complex or higher-risk ER cases, escalating to the HR Manager (Operations) as required.
• Supporting the creation and maintenance of HR policies and procedures.
• Acting as the primary contact for queries raised on the employee helpdesk, escalating where necessary.
• Reviewing feedback from Exit Surveys to identify trends and areas for improvement, reporting back to HR Managers (Operations).
• Collaborating with the HR Systems & Data Analyst to produce detailed HR metrics reports and identify actionable insights.
• Supporting the HR Manager (Operations) and L&D Manager in designing and delivering HR-related training.
• Assisting with recruitment initiatives, onboarding, and local inductions alongside the Operations Recruitment Advisor.
• Staying up to date with UK employment legislation and trends by attending internal and external training events.
• Contributing to wider HR projects and initiatives aligned with our company and HR strategy.