ABOUT JUMPCLOUD

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we’re looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

ADDITIONAL SKILLS AND COMPETENCIES:

• Excellent verbal and written communication skills in both Spanish and English.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and exciting environment.
• Demonstrated expertise in prioritizing, multi-tasking, and performing assignments with minimal supervision.
• Exceptional organizational skills with high attention to detail. Proactive with a can-do attitude.
• Demonstrated ability to effectively communicate both verbally and in writing at all levels in the organization including Senior Management.
• Demonstrated ability to exercise discretion, sound judgment, tact and diplomacy in all communications.
• Experience maintaining confidentiality of assignments due to the exposure to sensitive information and contacts
• High level of proficiency in Microsoft Excel, Microsoft Word, PowerPoint, and Outlook
• HRMS experience is a plus, or technically savvy and willingness to learn many systems.
• Analytical, detail , and process oriented
  

  LI-OS1

WHERE YOU’LL BE WORKING/LOCATION:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

LANGUAGE:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

ABOUT THE ROLE:

Are you someone who enjoys making a meaningful impact on others and is passionate about creating an exceptional employee experience? As a Human Resource Coordinator at JumpCloud, you will have the opportunity to make a big impact on the culture and employee experience. This role provides excellent administrative support to the human resource function including employee lifecycle management, benefits administration, and accurate record keeping.
To qualify for this opportunity, you will need 2-4 years of experience in an HR role or similar.

IN THIS ROLE, YOU WILL…

• Be the first point of contact for all HR operational related queries.
• Administer HR-related documents, including offer letters, employment verifications, and unemployment claims.
• Administer all aspects of the onboarding process including, accurate and timely new hire data entry, IT equipment management, background checks, work authorization and other items that allow for a successful first day for all future JumpCloudians.
• Work closely with the Talent Attraction (Recruiting) team and Talent management teams in scheduling interviews and L&D programs.
• Enter new hire, employee status changes, and exit information into the ADP system
• Create and maintain personnel files (physical and electronic) and template letters and assist in the reviewing and renewing of HR policies.
• Support HRBPs with ER cases in accordance with HR policies and procedures, best practice, and employment legislation.
• Support the analysis and reporting on HR metrics.
• Administrative support with immigration, recruiting, talent management and HRIS, as required.
• Facilitate the Global Purchase Requisition (GPR) process for HR-related expenses, and process department invoices for payment.
• Supporting Payroll administration and interfacing with Payroll colleagues.
• Other administrative support with immigration, recruiting, talent management and HRIS, as required.