HR Customer Care

at  Fortive

HR SUPPORT ASSOCIATE

Job Description: We are looking for a dedicated and enthusiastic HR Shared Services Associate to join our HR Operations team. In this role, you will be the first point of contact for employees seeking assistance with HR-related inquiries. You will provide timely and accurate information, resolve issues, and ensure a positive experience for our employees, The ideal candidate must demonstrate strong customer relations skills, listening skills and attention to detail when dealing with customers.

QUALIFICATIONS:

• High school diploma or equivalent; associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field is a plus.
• Must demonstrate strong written and verbal communication skills in English.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and helpful demeanor.
• Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
• Basic understanding of HR principles and practices.
• Proficiency in using computer systems and software, including MS Office and HRIS.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• Respond to employee inquiries via phone, email, and chat in a professional and courteous manner.
• Provide first contact information on HR policies, procedures, and programs.
• Assist employees with HR-related issues, including benefits, payroll, and leave of absence.
• Document and track inquiries and resolutions in the HR system.
• Escalate complex issues to senior HR staff or other departments as needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Participate in training sessions to stay updated on HR policies and systems.
• Contribute to the continuous improvement of HR processes and services.