HR Customer Service Administrator

at  DHL

HYBRID WORKING - 3 DAYS IN OFFICE. (WE WORK ACROSS 2 SHIFTS AND YOU WILL WORK BOTH 7.45-3.45 OR 9-5.30)

DHL, an award-winning leading supply chain business is seeking a HR Customer Service Administrator, to deliver an efficient and accurate HR and pay administration service to employees and line managers for all activities associated with the employee lifecycle.
This role aims to provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
If you are looking to join a vibrant, busy and incredibly supportive team then please read on. This role is an opportunity to join our super people services team and is an entry into Human Resources. If you have a keen eye for detail and are a strong communicator both on the phone and in writing then we would be really interested to her from you.

• Administer HR and pay administration activities associated with the employee lifecycle, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
• Provide consistent HR and pay advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
• Ensure the correct escalation of queries or cases to the Specialist teams or Subject Matter Experts.
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
• Promote a culture where line managers are aware of and own issues within the business.
• Support the development and implementation of the appropriate policies, and framework to address issues.