HR Employee Services Specialist

at  iHeartMedia Inc

iHeartMedia
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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month - a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;
• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
• iHeartRadio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
iHeartMedia is looking for a dynamic Employee Services Specialist to join our HR Operations support team. The Specialist contributes to core HR functions and supports various aspects of HR Operations by providing first-line support via phone and email to our employees and managers regarding employee life cycle events, policies, and procedures.

What You’ll Do:

• Leverage knowledge of human resources operations to respond to manager and employee questions relating to HR policies and procedures
• Ensure questions and inquiries are thoroughly understood and resolved accurately and promptly
• Demonstrate courteous, friendly, and efficient service to team members and internal clients
• Educate end-users on HRIS self-service capabilities, providing both support and direction
• Maintain basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
• Seek opportunities to automate and continuously improve business processes, helping to build a best-in-class organization
• Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management
• Accurately document inquiries in our case management system with defined SLA’s
• Handle sensitive and confidential employee issues
• Assist with testing HR system updates and validating test results meet business needs

What You’ll Need:

Qualifications:

• BS / BA Degree preferred
• 2 years of previous HR experience or equivalent of combined education and experience
• Workday HCM experience strongly preferred
• Proficient with core Microsoft Office Products (Word, Excel, Power Point)
• Experience in a call center a plus

Who you are:

• Self-motivated, with the ability to meet deadlines and manage changing requirements
• Committed to driving issues through completion with a strong sense of urgency and a positive attitude
• Confidant with a strong phone presence
• Comfortable working with limited supervision and enjoys a challenging environment
• Articulate and able to effectively communicate through emails, internal messaging, and by phone with all levels of management
• A champion of company-wide initiatives and ability to channel that enthusiasm to others
• Skilled at developing and maintaining effective working relationships
• Results oriented with a strong sense of accountability
• Critical thinker with an innovative, problem-solving mind-set
• A collaborator who is generous with their knowledge and likes to learn from others
• Empathetic with a desire to create a positive service experience for our employees even under stressful circumstances

What You’ll Bring:

• Respect for others and a strong belief that others should do this in return
• Full proficiency and understanding of job function
• Open communication with colleagues and direct reports that encourages collaboration and team consensus
• Strong problem solving skills
• Efficiency with independent work under minimal guidance
• Commitment to process improvement for overall team effectiveness
• Professional communication that stresses diplomacy, empathy and patience

Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$21.20 - $26.50
Location:

• Leverage knowledge of human resources operations to respond to manager and employee questions relating to HR policies and procedures
• Ensure questions and inquiries are thoroughly understood and resolved accurately and promptly
• Demonstrate courteous, friendly, and efficient service to team members and internal clients
• Educate end-users on HRIS self-service capabilities, providing both support and direction
• Maintain basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
• Seek opportunities to automate and continuously improve business processes, helping to build a best-in-class organization
• Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management
• Accurately document inquiries in our case management system with defined SLA’s
• Handle sensitive and confidential employee issues
• Assist with testing HR system updates and validating test results meet business need