HR Generalist- Employee Relations

at  MRI Software

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town office.
MRI Software in Cape Town is growing our Talent Operations team! We are seeking a dynamic HR Generalist who will focus primarily on managing Employee and Industrial Relations for our South African employee base of 300+ team members. This role will be part of a global Talent Operations team, with team members in South Africa, United Kingdom, UAE, USA, India, and Australia.
Responsibilities:

Employee Relations

• Act as a point of contact for and collaborate with employees & management regarding workplace-related concerns, complaints, and grievances, and address in a timely and fair manner
• Investigate and resolve employee disputes and conflicts.
• Monitor and manage the HR email inbox & employee queries in partnership with Talent Ops team
• Providing support during the recruitment process.
• Promote a positive and inclusive workplace culture in line with our Diversity, Equity, & Inclusion initiatives that fosters effective communication and employee engagement.
• Assist with the development, implementation, and maintenance of IR policies and procedures, and other HR initiatives and systems.
• Ensure MRI’s Diversity, Equity, and Inclusion policies and initiatives are weaved through and demonstrated in our employee relations policies & procedures.

Discipline Management and Dispute Resolution

• Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
• Coordinate, manage and attend disciplinary hearings and documentation.
• Maintain accurate records of disciplinary actions taken.
• Mediate disputes and facilitate effective resolutions between employees or between employees and management.
• Represent the company at the CCMA on external disputes

Compliance

• Stay updated with South African labor laws and regulations to ensure the company’s compliance with all relevant legal requirements.
• Develop and conduct IR training to enhance leadership capabilities.
• Support in the execution of predefined HR Projects and ad hoc duties.

This role is a member of our Europe, Middle East, and Africa (EMEA) Talent team, and will help design & support employee engagement initiatives and other various HR duties not limited to the above mentioned.

Knowledge and Skills:

• 4 to 5 years operational experience in Labour Relations and HR Generalist
• Strong knowledge of South African Employment Law i.e., LRA, BCEA, EEA, Skills Development Act etc and Health and Safety Act
• Proven track record with CCMA representation and other elements of Conflict Management
• Experience in implementing and drawing up EE Plans
• Diligent and meticulous attention to detail
• Strong written and verbal communication
• Planning & Organisational skills
• Superior presentation skills
• Relationship –building skills
• Ability to work under pressure
• Maintain strict confidentiality & professionalism

Education

• Degree or Diploma in Human Resources Management OR Industrial Relations OR Labour Law.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of “Flex Time Off” to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the
confidence gap and
imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself

Please refer the Job description for details