HR Manager

at  North West Leicestershire GP Federation

Job Purpose/Summary Working strategically and operationally, the post holder will support in delivering a proactive HR service to all departments within North West Leicestershire GP Federation Ltd (the Federation). You will work closely with Federation Management team and Practice Managers and, have the opportunity to build strong relationships with the view to identifying and understanding their HR needs and implementing effective strategies to support their requirements. This role will involve dealing with a range of matters including terms and conditions, absence, performance management, discipline, grievance and organisational change; ensuring consistent application of employment law and reaching business focussed solutions. Main Duties and Areas of Responsibility: Act as first point of contact for Clinical Directors, Federation Head Office and Federation employed staff needing support and advice relating to HR concerns, assisting them to deal appropriately with difficult situations.
Line manage PCN Additional Roles Staff (Social Prescribing Link Workers, General Practice Assistants and Care Coordinators) and support the ARRS seniors with their line management responsibilities. Provide long-term assistance to the team in addressing staffing concerns, including absence management, performance management, disciplinaries, staff grievances. Ensure contracts of employment are in place and up to date for all staff employed by the Federation. Ensure consistent information about ARRS employees is provided as appropriate to our member practices.
Lead on writing/ updating organisational HR policies and procedures, ensuring these are up to date with regular reviews, and that key terms are communicated to staff, with appropriate training provided where necessary. Lead the staff feedback process including producing reports from surveys and exit interviews and highlighting themes and priorities. Follow fair and consistent processes to manage absences, poor performance, capability issues and disciplinary matters. Conduct informal meetings.
Carry out investigations where required. Chair or support in formal meetings as required. Liaise with external agencies on matters of misconduct where necessary. Liaise with external sources of HR support in order to obtain specialist advice when addressing complex or high-risk situations.
Where required, provide education and training to staff on HR-related topics. Lead in maintaining effective internal HR systems and processes with the support of the HR Administrator, including the periodic review of Job Descriptions and Person Specifications recording and monitoring staff training and development needs supporting the departure of staff, including conducting exit interviews and maintaining a record of leavers supporting the implementation and embedding of the organisational Values and Behaviours and contributing to future organisational development leading on the development and feedback analysis of an annual staff survey. Lead on recruitment, preparing job advertisements, job descriptions and personspecifications for all roles, shortlisting and interviewing candidates for non-clinical roles, and supporting in short-listing and interviewing candidates for clinical roles. Lead on staff induction, to include all administration work surrounding new starters, offer letters, contracts of employment, reference and DBS checks, introduction to key policies and procedures, and training where appropriate, in conjunction with the HR Administrator.
Responsible for enablement and implementation of the Federations Wellbeing strategy. Support the management team in conducting appraisals where required. Ensure all employees have regular appraisals and ensure themes are shared and reviewed. Ensure good communication and relationships across the organisation supporting with dispute resolution where required.
Work with managers to ensure business continuity through appropriate staffing levels, responding to urgent issues as they arise. Responsible for overseeing all HR administration and managing HR Administrator, ensuring staff files are up to date, records kept of meetings, changes to hours, contract changes, etc. Leadership and Management The post-holder will be expected to contribute to the strategic development of the Federation as it seeks to support service transformation in response to the health and care needs within the patient population that it serves

Please refer the Job description for details