HR Operations Associate (Italy)

at  GE Healthcare

JOB DESCRIPTION SUMMARY

In this role, you will be responsible for ensuring daily service delivery standards are achieved while performing various routine transactional tasks for HR Operations. Have a basic knowledge of the HR systems and processes to perform your job. Identify and resolve operational issues and support process improvements within your defined scope of work. Work cross functionally with internal teams and suppliers and become a contributing member of the team.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s Degree in a related field or studying toward a degree in related field
• Fluency in Italian and English knowledge both verbal and written
• Previous experience (minimum 1 year) in any Service Delivery / Customer Operations center or HR Contact/Service Center role, ideally within a multinational organization
• Location: Hungary OR Romania

• Handle all customer enquiries in a professional, courteous & timely manner
• Consistently follow defined HR processes, challenging steps that may not make sense / add value
• Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
• Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
• Maintaining Workday database, ensuring highest standards of completeness, accuracy, and compliance with relevant legislation HR and regional People Operations requirements
• Develop a strong working relationship with the GE HealthCare HR, People Leaders, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
• Proactively engage HR and regional HR partners & customers to ensure timely resolution of transactions
• Actively seek customer feedback & use it to improve our service offering
• Deliver on commitments, manage expectations & keep customers informed on progress –taking clear accountability and ownership throughout the process
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE HealthCare policy requirements