HR Operations Manager (Riyadh, KSA nationals only)

at  EY

THE OPPORTUNITY

This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure and knowledge across all areas of HR across KSA cluster; the role will report to the KSA Operations Lead. You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery
• Pro-actively suggesting process improvements
• Employee Relations experience.
• Good understanding of risk
• Knowledge of HR systems is preferred
• Experience in metrics reporting and analysis preferred
• Experience with Shared Services

WHAT WE LOOK FOR

We are interested in professionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team. We’re looking for someone like you who has the autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team.

with external authorities, employee documentation and other ad hoc local requirements that require physical presence

• Provide Insights for the Talent Consultants and Talent Development - this would be via the KSA HR Ops Lead
• Work with HR Enablement Leader and Projects & Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the HR Ops Lead
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications.
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Ensure the support and delivery of key operational areas such as PIPs and Exits
• Advise of any local legal update to the HR Operations Lead
• Support Employee Relation cases
• Deliver Induction and WTEY for new joiner

YOUR KEY RESPONSIBILITIES

In this role you will support the KSA HR Operations Lead on some of the below activities and lead on other areas:

• Supporting office activities of a generalist nature that are required to be managed locally such as liaising

  with external authorities, employee documentation and other ad hoc local requirements that require physical presence

• Provide Insights for the Talent Consultants and Talent Development - this would be via the KSA HR Ops Lead

• Work with HR Enablement Leader and Projects & Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the HR Ops Lead
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications.
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Ensure the support and delivery of key operational areas such as PIPs and Exits
• Advise of any local legal update to the HR Operations Lead
• Support Employee Relation cases
• Deliver Induction and WTEY for new joiners

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• 4+ years’ experience of working in HR operations within a professional services firm or a complex organization
• A bachelor’s degree in human resources or a related discipline
• Experience in working ‘cross border’ within MENA region
• Experience of working with Shared Services and handling large scale projects
• Excellent communicator with fluent level of English, both written and verbal
• Ability to challenge and negotiate
• Highly competent in the use of Excel, Word and PowerPoint
• Relationships with or extensive experience in managing the Saudi Labor Law, GOSI and Qiwa.
• Experience in Immigration process and requirements
• The strength of character to manage negotiations and legal cases with the above authorities
• Significant experience in managing Employee Relations and Exits