HR Operations Manager

at  UK Shared Business Services Ltd UKSBS

BAND E: £40,175

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that’s why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.
HR Operations and Onboarding are part of HR Services, we manage the administration and processing of a variety of HR and pay related requests from our clients and partners. Our teams are performance driven and although the environment can seem demanding at times, especially when there is a fast approaching deadline, we all work together to support each other to get the job done. The work we do is varied and ranges from a simple one click response to a P45 request to a more complex request for an employee transfer.
The role of the Operational Manager is key to successful service delivery. This is a team management role with responsibility for managing direct reports and influencing and motivating a wider, fast paced operational team to achieve quality service delivery SLAs and service delivery targets.

To do this role well you will need:

• The ability to successfully lead and manage a team in a complex, fast paced, high volume, customer focussed environment
• The skills and knowledge to successfully lead and manage a performance driven team/s to achieve individual performance goals and service delivery KPIs, SLAs and other delivery targets
• The ability to analyse, interpret and present peformance data
• The confidence and skills to maintain an inclusive work environment where your teams are engaged, valued and enabled to contribute to the success of the service

TO FIND OUT MORE ABOUT THE SKILLS, KNOWLEDGE AND BEHAVIOURS WE’RE LOOKING FOR, READ THE DETAILED JOB DESCRIPTION.

We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

THINGS YOU NEED TO KNOW

To be considered, you will need to successfully obtain BPSS before commencing the role, obtaining clearance usually takes 5-10 working days.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

• The ability to successfully lead and manage a team in a complex, fast paced, high volume, customer focussed environment
• The skills and knowledge to successfully lead and manage a performance driven team/s to achieve individual performance goals and service delivery KPIs, SLAs and other delivery targets
• The ability to analyse, interpret and present peformance data
• The confidence and skills to maintain an inclusive work environment where your teams are engaged, valued and enabled to contribute to the success of the servic