HR Operations Officer - 12 month FTC

at  Aztec Group

REPORTS TO PEOPLE SERVICES MANAGER

This position is part of the People Operations Team, who are responsible for the full lifecycle of an employee from onboarding to offboarding. The purpose of this position is to provide operational and administrative support to the wider People team and across the Aztec Group.

• Ensure accurate and timely completion of all day-to-day operational employee lifecycle activities within own area of responsibility, in line with company policies and procedures and any established SLAs
• Take a lead role in onboarding new starters from offer to their first day, including managing pre-employment checks through our 3rd party provider
• Become a proficient user of the current HR system, and ensure all relevant data and changes are captured accurately and in line with established SLAs
• Resolve queries received through multiple channels in a timely manner, and escalate where complex issues arise
• Ensure documentation and instruction forms are continually updated, version controlled and archived, and identify opportunities for continuous improvement
• Ensure employee files are accurately maintained in line with the company’s Data Protection Policy and GDPR guidelines
• Demonstrate high standards of accuracy, timeliness, customer service and professionalism
• Keep up to date with relevant employment legislation and best practice in all jurisdictions for the Group and ensure any changes are shared with the People team
• Develop and maintain positive internal and external stakeholder relationships to ensure all parties are working efficiently and effectively
• Share knowledge and best practice within the team to ensure there is adequate support and cover across jurisdictions