HR Operations Specialist - Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

Central Employee Experience Team provides a full range of Human Resources (HR) operational services covering employee life cycle, including, but not limited to payroll, employee benefits administration, on- and offboarding, data management, time & attendance tracking.
As an HR Operations Specialist in Central Employee Experience Team, you will be responsible for providing advisory support on HR matters related to benefits and time and attendance. You will be required to adhere to established processes and guidelines in support of the internal and external stakeholders. As part of your daily duties, you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, sense of ownership and accuracy of work while maintaining a high-quality standard and ensuring data integrity.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• At least 5 years of experience in an operational role within HR administration/services area
• Ability to prioritise and manage own workload in a pressurised and deadline driven environment, operating within tight timeframes
• Strong project management skills, organizational skills, attention to detail
• Ability to build and leverage a strong network of partnerships across multiple locations and with the external vendors
• Strong Excel and PowerPoint skills and working level knowledge of Word desired
• Ability to run with several tasks concurrently, ensuring that all tasks are always seen through to resolution whilst maintaining a high degree of accuracy
• Strong interpersonal skills with the ability to deal with employees across all levels of the organization in a sensitive manner

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Good command of French language

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Supports employee request process, coordinates resolution of queries and escalations where needed, partners with the HR Business Advisors, Employee Relations, Payroll, and other HR functions on any ad-hoc projects
• Tracks and processes HR-related invoices
• Supports benefits administration
• Administrates of Leave of Absence process
• Compiles various reports and documentation to support in-location team
• Supports resolution of a broad spectrum of queries from both HR partner teams and employees
• Ensures detailed SOPs are documented for all work streams. Monitoring ongoing maintenance to ensure current
• Engages in HR Service Delivery (HRSD) projects and new book of work items, as required