HR People Business Partner

at  Probe CX

At Probe CX, we don’t just participate in the industry—we’re leading it.
As the largest BPO in the Southern Hemisphere, we’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better time to join us and make a real impact.

KEY SKILLS AND ATTRIBUTES REQUIRED:

• Proven experience as an HR Business Partner or similar role, with a strong understanding of HR best practices and employment law.
• Exposure to and knowledge of a diverse range of HR specialities including learning & development, remuneration, industrial relations, recruitment, succession planning, resource planning and change management
• Experience in Workday is advantageous
• Exceptional interpersonal and communication skills, with the ability to influence and collaborate at all levels.
• Strong organizational and analytical abilities, capable of managing multiple priorities effectively.
• Experience in managing organisational change
• Demonstrated experience implementing new systems and developing policies to support the transition.

KEY RESPONSIBILITIES:

• Analysing, prioritising and responding proactively to business unit needs related to People and providing feedback to management on recommendations for improvement
• Delivering operational support and guidance to business leaders, supervisors & employees on employee relations/counselling, performance management, job design, remuneration and benefits, organisational change management, recruitment, job evaluations, awards, compliance, health & safety, employee development and succession planning
• Researching issues and developing recommendations to resolve Line Management issues
• Monitoring the effectiveness of People services and continually looking for ways to improve
• Focusing on driving high performance and accountability for people initiatives / programs across the business
• Being a positive and proactive participant in national People initiatives and work in alignment with the business
• Providing a confidential and trusted channel for employee advice, queries, concerns and issues
• Undertaking site and national reporting as required