HR People Service Team Leader International (EMEA&APAC)

at  MSA Safety

Overview:
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities:

POSITION OVERVIEW:

The International HR People Service Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR People Service team, ensuring high-quality customer service, and continuously improving HR processes. HR People Service Team Lead will empower employees with self-service and automated processes. HR People Services is committed to providing MSA employees with direct support on a variety of HR needs, all of which are designed to enhance the full employee life-cycle experience while ensuring seamless HR operations for all of MSA.
This Team Lead is people and team dynamic focused (and how they are executing the projects/tickets/inquiries), making sure people are growing in their craft, providing technical mentoring/coaching, looking at the mid/long term of the capabilities the team needs to fulfill project/inquiry needs all the way to the end, ensuring the pathway towards resolution is clear and understandable to all, making changes to the team workflow and dynamics to gain efficiencies or eliminate bottlenecks, etc. The Team Lead is in and alongside the project/inquiry throughout and will be in many of the meetings and interacting with stakeholders and understand the nuances of what’s being done day-to-day and why, where a typical manager role may not be.

SKILLS/KNOWLEDGE/ABILITIES (REQUIRED):

• Communication Skills: Excellent written and verbal communication, collaboration, and presentation skills.
• Knowledge: Strong knowledge of HR policies, procedures, and best practices. Solid understanding of labor laws and compliance. Experience in HR Shared Services or Service Center environment.
• Project Management: Experience in project and change management. Strong attention to detail and ability to manage multiple tasks and priorities.
• Leadership: Strong leadership skills with the ability to guide and support staff, provide regular feedback, hold staff accountable, and serve as a mentor.
• Initiative: Proven ability to take initiative and use independent judgment and discretion while considering the broader impact on the organization and its people. Strong problem-solving, analytical, and critical thinking abilities.
• Confidentiality: Commitment to maintaining confidentiality and data integrity.
• Interpersonal Skills: Strong “people skills” to build and sustain collaborative, professional, and mutually beneficial relationships.
• Quality Assurance: Strong commitment and ability to develop, implement, and supervise a quality assurance monitoring program.
• Technical Proficiency: Technologically savvy with the ability to use various software packages and systems.
• Adaptability: Ability to thrive in a busy, fast-paced, customer-focused environment.
• Process Orientation: Process-oriented with an agile mindset.
• Data Handling: Understanding of GDPR requirements when handling data.
• Reporting: Excellent knowledge of reporting procedures and record keeping.
• Planning: Methodical and diligent with outstanding planning abilities.
• Technology: HCM experience, PowerBI, SAP and Jira

MINIMUM YEARS OF EXPERIENCE (REQUIRED)

• 8+ years of progressive HR experience.

EDUCATION (REQUIRED):

Bachelor’s Degree in HR or related discipline.

PREFERRED EXPERIENCE:

• Leadership: Experience supervising and managing direct reports.
• Language Skills:Proficiency in Spanish
• Technology: HCM experience, PowerBI, SAP and Jira

KEY RESPONSIBILITIES:

• Act as the primary liaison for both internal and external stakeholders, delivering outstanding customer service while addressing inquiries and resolving issues promptly, whether face-to-face, via phone, or online.
• Empower people leaders and associates by facilitating the effective utilization of self-service resources such as HCM.
• Manage the day-to-day operations of the HR People Services team, including talent transition, relocations, onboarding, employee relations, terminations, and reporting.
• Analyzes and resolves inquiries related to HR programs.
• Ensure that all HR services are delivered in a timely, accurate, and professional manner.
• Provide change management and process improvement recommendations.
• Continuously improve HR processes and procedures to ensure efficiency and effectiveness.
• Ensure compliance with all legal and regulatory requirements, including data privacy and security.
• Collaborate with other HR teams and subsidiaries to ensure alignment of HR services.
• Develop and maintain positive relationships with employees, managers, and other stakeholders.
• Motivate the team to achieve organizational goals.
• Present best practices and recommendations for expanded use to management and team.
• Empower team members with skills to improve their confidence, knowledge, and communication skills.
• Conduct training of team members to maximize their potential.
• Ability and willingness to back-up, support, and fill in for any member on the team.
• Collaborate with the HR team on special projects, providing support across different HR functions.
• Lead a team of HR People Service Partners, support them with team goals, contributes to business inquiries, process creation/improvement, and drives HR initiatives. Assist in planning and facilitating team-building activities.
• Immigration Oversight & Liaison with third party legal counsel
• Administrative Excellence: Manages tasks associated with HR People Service programs.
• Process Improvement: Tests and supports new systems for continuous enhancement.
• Customer Service Focus: Assists in processing cases and provides superior service.
• Adaptable and Proactive: Takes on additional duties and projects as needed.

THE INTERNATIONAL PEOPLE SERVICE TEAM LEAD WILL BE ENTRUSTED WITH THE FOLLOWING DUTIES:

• Team Leadership: Guide team members in responding to inquiries regarding people service cases, programs, processes, and procedures. Motivate the team to reach their professional best.
• Problem Solving: Work with the team to analyze and solve complex issues. Serve as the problem-solver for complex and escalated issues.
• Recruitment: Help recruit new team members who will fulfill and enhance the mission of MSA.
• Regulatory Compliance: Ensure the team stays abreast of new regulations and legislations.
• Process Improvement: Work with the wider HR team to identify process improvements and create new resources (e.g., HR policies, procedures, and quality assurance programs). Design People Service processes, procedures, and policies.
• Customer Service Excellence: Strive for customer service excellence.
• System Implementation: Participate as a subject-matter expert in the implementation and redesign of systems that impact HR admin processes and cases.
• Global Transformation: Assist with the global transformation.
• Vendor Management: Manage the relationship with HR providers and vendors.
• Project Management: Manage HR projects and drive them to completion as per set deadlines.
• Standardization: Ensure HR processes are standardized across the region and globally, collaborating with the People Service Global team.
• Collaboration: Work closely with the Global Manager of People Service on core expectations related to the People Service function regionally and globally.
• Compliance Review: Review the work of colleagues to identify compliance issues and provide advice or training.
• Reporting: Prepare reports for senior management and external regulatory bodies as appropriate.
• People Services Administration: Administer, analyze, and resolve standard People Service core duties alongside the team of People Service Partners, Sr. Partners, and Principal Partners.
• Liaison Role: Act as a liaison between People Service, Shared Services, and associates, handling employee relations, benefits administration, and HR data analysis.
  Qualifications: