HR Service Center Director- Onboarding

at  HCA Healthcare

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated HR Shared Services Director- Onboarding like you to be a part of our team.

JOB SUMMARY AND QUALIFICATIONS

The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (e.g., answering calls, transaction support) are completed in an accurate, timely, and efficient manner and in full compliance with all legislative requirements and company policies. The HRSC Director will work under direction from the Director to ensure HR service delivery is consistently high-quality. The HRSC Director assists the Continuous Improvement team in developing individual team members and ensures the team engages in continuous learning and process improvement.

WHAT QUALIFICATIONS YOU WILL NEED:

• Bachelors Degree, required.
• 7+ years of experience in relevant work experience, required.
• 1+ year(s) of experience in HR service center, preferred.
  Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.
  HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
  “Good people beget good people."- Dr. Thomas Frist, Sr.
  HCA Healthcare Co-Founder
  We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our HR Shared Services Director- Onboarding opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors
• You will ensure call volumes are managed, and transactions are completed, timely and accurately
• Provide coaching and guidance to improve staff performance and capabilities and identify training needs; develop staff in technical and soft skills
• Review and analyze tier metrics on an ongoing basis to help continuously improve service center operations
• You will oversee and manage vendor activity in support of the work needing to be accomplished
• Provide advice and counsel