HR Service Center Specialist - The Toro Company

at  The Toro Company

WHO ARE WE?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.
This role, within the HR Connect Service Center, serves as a first point of contact for HR inquiries focusing on delivering accurate, high-quality service to employees and managers. Responsible for providing Human Resources related support and guidance in the areas of self-service navigation, payroll, time tracking, benefits, compensation, policies and procedures and performance management. Works closely with Centers of Excellence (COEs) and HR leaders to help design, develop and implement scalable processes and solutions that ensure an excellent customer experience.

WHAT WILL YOU DO?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner. Receives inquires through HR cases, the HR Connect phone-line and in person.
• Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators.
• Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self-service transactions in our HCM system (Workday).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials. Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquires.
• Responsible for handling sensitive company and personal information with a high degree of confidentiality.
• May provide Kronos production time keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues.
• Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents.
• Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.)
• Provide Workday transactional support as needed.
• Supports special projects and site-specific support as assigned.
• May provide support for other HR initiatives such as on-boarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities.

To be considered for this role, an individual should meet the following minimal requirements:

• Minimum of 3 year of Customer Service Experience, preferably in a Human Resources environment
• HS Diploma minimally required; Associate’s or Bachelor’s degree in Human Resources or related field preferred
• Working knowledge / experience of Workday
• Kronos or other timekeeping system experience preferred
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred
• Ability to work between multiple systems in a fast-paced environment
• Customer service oriented with strong written and verbal communication skills
• High integrity, sound judgement and discretion regarding confidential information
• Problem solving and analytical skills
• Ability to manage multiple prioritie