HR Service Centre Advisor

at  TJX Europe

Watford WD17 1TX, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Apr, 2025Not Specified23 Jan, 2025N/AGood communication skillsNoNo
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Description:

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

Responsibilities:

THE ROLE

This role is responsible to provide a telephone support service to all our associates across Europe, which will require a good understanding of the HR policies, processes, and procedures in their respective countries.
Volume is high on a daily basis where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.
You are responsible to share policy-led advice to managers and associates either on the phone or on email. Managers require advice on a number of policies including disciplinary, grievance, performance management and absence. The advice ranges from low level probationary support to more serious allegations.

WHAT YOU’LL DO

  • Act as first point of contact for HR and deliver an advisory service
  • Log and manage cases in the HR case management system
  • Provide support and coaching to associates to make their lives easier by encouraging them to self-serve where possible and appropriate
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • Provide consistent and expert advice in line with HR policies and country legislation
  • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
  • Understand and interpret multi-country HR policies and processes to deliver advice
  • Manage and maintain accuracy in all your correspondence
  • Ensure you remain up to date with HRSC processes and procedures
  • Support with note taking as and when required
  • Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes
  • Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP’s on a regular basis
  • Support other areas of the HRSC with calls and emails in peak periods
  • Ensure the materials used to support the processes are up to date
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Watford WD17 1TX, United Kingdom