HR Services Advisor (HR Operations)

at  Microsoft

In HRSDEE, our mission is to “Empower those who empower the planet by enabling business success and delivering trustworthy employee support transformed with HR digital employee experiences that set the industry standard.
Our role in HR Service Delivery is to deliver trusted & personal at-scale employee experiences through our execution of end-to-end core HR transactional services & assisted support.
By being employee obsessed and holding ourselves to high service & quality standards, ensuring that we handle employee data with integrity to maintain privacy, and by upholding policies and ensuring compliance, we enable the people who enable every person & every organization on the planet to achieve more and help Microsoft continue to run on trust!
This role offers the successful candidate the unique opportunity to work in a virtual, matrix-like EMEA team that works across teams to provide end-to-end employee support. You will gain valuable international experience, whilst further deepening HR operational and consultative expertise.
This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations.
The ideal candidate is a strong communicator who possesses great attention to detail. This role requires administrative experience and exceptional customer service, while ensuring absolute data accuracy, integrity and confidentiality. To be successful in this role, the individual in this position will also need to excel at working independently, proactive, structured and under time pressure, have analytical and problem-solving skills and a continuous improvement mindset.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

QUALIFICATIONS

This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations.
The ideal candidate is a strong communicator who possesses great attention to detail. This role requires administrative experience and exceptional customer service, while ensuring absolute data accuracy, integrity and confidentiality. To be successful in this role, the individual in this position will also need to excel at working independently, proactive, structured and under time pressure, have analytical and problem-solving skills and a continuous improvement mindset.

REQUIRED QUALIFICATIONS:

• Experience in Operations, Customer Support, HR, or in a customer-facing role
• OR Bachelor’s Degree AND experience in Operations, Customer Support, HR, or in a customer-facing role
• Fluent in both Dutch and English

PREFERED QUALIFICATIONS:

• General knowledge of Dutch Labor Law
• Good MS Office program skills (Copilot, Excel, Word, PowerPoint, and Outlook).
• Advanced Excel skills and ability to work with/manage documents on a SharePoint are desirable.
• Ability to work with and perform basic analysis on large amounts of data is required as well as the ability to create presentations and documents, and email/scheduling
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Perform HR Shared Services transactions and assisted support for a service area in a region and respond to employee or manager inquiries, contributing to the day-to-day management of employee data, and understanding policies and procedures. Collaborate with partners (e.g. Line, Payroll, vendors, etc.), and peer Service lines to achieve results. Use of our CARE Experience Standards to independently address employee cases or transactions with Accuracy, Completeness, and Empathy.
• Interface function between the local HR team and the EMEA HR Services Service Region
• Close cooperation with the EMEA HR Services Service Region & Highly Scaled shared services
• CRM Queue and cases management, based on HR Services KPIs/SLAs and Employee Support Experience Standards principles
• Carrying out local administrative tasks in connection with all standard HR processes in the employee lifecycle
• Coordination of signatures for Employment Contract & other official documents and collecting employee required documents
• Regularizing employees’ employment and termination with relevant government offices. State/Statutory Authorities Inquiries support
• Collaboration with OnePayroll team
• Coordination of Onboarding administrative processes for new joiners and driving “New Employee Orientation” local corner sessions
• Benefits coordination (enrollment and cancellation processes) and HR suppliers administration management
• Support with immigration documentation and procedures
• Personal Files Audit (physical/digital) and maintenance
• HR Post mail handling
• HR Services Desktop Procedure Documentation update: Ensure up-to-date documentation of processes, desk-top procedures, and knowledge-based content by reviewing documentation and adjusting. Aware of operational process changes and adhere to processes in go-forward execution
• Contribute to the team ideation of new optimisation opportunities. Participate in readiness & assist in operationalising HR processes Implementation of new processes in cooperation with the Service Region and HR Ecosystem
• Ensuring the flow of information to internal and external partners
• Operational Support in various HR projects and Employee Events