HR Services Assistant Manager (Maternity Cover)

at  BDO

IDEAS | PEOPLE | TRUST

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

• Provide operational guidance and direction to the HR Services team.
• Establish and maintain influential relationships with key stakeholders – including the wider HR team, Shared Service Centre and key contacts within the business.
• identify areas to proactively coach other HR teams and other stakeholders in HR Services processes and matters.
• Support the HR Services Manager with streamlining and automating processes within Workday.
• Lead on and provide support for projects within the HR Services team.
• Manage complex queries and escalations from the wider HR team and business.
• Manage a team of HR Coordinators providing guidance, motivation and development opportunities; hold regular performance conversations and bi-annual performance reviews.
• Engage in the recruitment of new team members
• Create an environment where team members are encouraged to share new ideas, learn from mistakes and are supportive of each other’s strengths and development needs.
• Resolve issues from HR Coordinators to deliver pragmatic outcomes, escalating as appropriate.
• Manage and support quality, effectiveness and continuous improvement of the HR Services offering.
• Manage and monitor Service Level Agreements regarding HR transactional services