HR Shared Services Lead (Maternity Cover)

at  dmgmedia

HR SHARED SERVICE OPERATIONS LEAD

Location: Leicester
Position: FTC - Maternity Cover
Office/Hybrid: x3 days office and x2 day remote (some flexibility may be required)

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• A solid understanding of HR practices/procedures.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to maintain excellent working relationships with key stakeholders.
• Highly motivated and able to work alone or as part of a team.
• Proactive, solution focused, finding & implementing realistic solutions for HR issues.
• Ability to organise, prioritise and manage tasks accurately to meet demanding deadlines.
• A proactive approach to identifying problems and formulating solutions.
• Ability to understand systems and apply relevant knowledge.
• An enthusiastic and flexible approach.
• Committed to both self, team and organisational development.
• Ability to work with accuracy and good attention to detail.
• Ability to keep calm and stay focussed under pressure.
• Excellent IT skills, including Microsoft Office.
• Knowledge and experience of using of Workday HR
• Patience, coaching and nurturing skills.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Relevant qualification in HRM.
• CIPD member.
• TUPE experience.
• iTrent system
• Experience of working in HR shared services

PRIMARY ROLE PURPOSE

• To ensure an efficient and effective HRSS shared services administrative function.
• To ensure accuracy and maintenance of HR Systems, processes & files.
• To be a source of expertise for the HRSS Admin team, line managers, business and employeesin relation to processes and HR Systems.
• To advise and guide on company policies.
• To manage and support HRSS Team Leader.
• To oversee day to day HRSS Admin team activity.
• To undertake ad hoc tasks and projects as necessary.

SPECIFIC TASKS

• Oversight and management of the HRSS Admin team’s workload, reviewing quality of work produced, ensuring achievement and communication of KPI’s.
• Managing and assigning resources appropriately in conjunction with HRSS Team Leader.
• Keep up to date with legislation & employment law changes, understand, communicate and implement impacts/changes to policies/processes/contracts ensuring compliance.
• End of Financial Year audit support.
• Guiding HRSS team on internal changes to systems/structure/changes.
• Work with finance, HR and SSF teams to understand and enact organisational changes both in HR systems and ensure related paperwork is completed.
• Communicating to stakeholders on HRSS processes and impacts.
• Ensuring projects are managed and delivered on time, utilising resources appropriately.
• Workday and iTrent system expert – managing escalation of issues with appropriate teams.
• Benefits liaison/expert, translating benefits information for accurate processing.
• Mentoring and supporting HR & Payroll Team Leaders
• Working with Head of HR on TUPE transfers
• Support and cover for HR advisor
• Ensure Annual Salary Review & bonus process is completed accurately and on time.
• Understanding, correcting, owning errors for team – conducting root cause analysis etc.
• Maintain link with business, working with a small business group as HR administrator.
• Ensuring understanding and communication of exceptional payments with HR and payroll teams.
• Workday reporting, auditing and cleansing of data, and liaison with HR Information Systems team.
• Undertaking any other duties as may reasonably be required.