HR Shared Services Phone Coordinator

at  Vail Resorts Corporate

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

JOB SUMMARY:

The Human Resources Phone Agent will provide high-quality, comprehensive support to our employees via a phone system. This remote role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights.

JOB REQUIREMENTS:

• 1+ year experience in an HR support or call center required
• Reliable remote work environment including access to a secure wireless network and strong cellular service, not Wi-Fi calling
• High School diploma or GED equivalent
• Excellent organizational skills and initiative to improve processes and prioritize tasks
• Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
• Strong verbal and written communication skills
• Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and other human capital management software
• Bilingual Spanish/English skills preferred
  The expected Total Compensation for this role is $20. Individual compensation decisions are based on a variety of factors.

JOB RESPONSIBILITIES:

• Serve as the initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine the scope of need, work to resolve issues, and direct to resources; escalate issues when necessary.
• Find opportunities for continuous improvement initiatives within the assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders.
• Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible.
• Managing large amounts of inbound and some outbound calls in a timely manner.
• Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
• Maintain confidences and sensitive information.
• Ensure all Service Level Agreements are met or exceeded.

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plan