HR Specialist

at  Telus International

ABOUT TELUS INTERNATIONAL

TELUS International (NYSE and TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation, and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

POSITION OVERVIEW:

Provides direct support to team members, managers, and HR as part of a centralized function to handle a variety of HR-related transactions or is responsible for providing basic level program support/analysis related to a specific HR Center of Excellence such as Labor Relations, Recruitment, and Transition Services.

REQUIRED EXPERIENCE & COMPETENCIES:

• Strong skills in Google Suite, SAP, Workday
• Knowledge of HR and business policies, processes and procedures
• Strong written and verbal communication skills are required
• Demonstrated strong organizational, time management, prioritization, and coordination skills, with proven ability to work independently and in a team
• Well developed analytical skills to assist in issue identification and resolution
• Well developed technical, analytical and troubleshooting skills to assist in issue identification and resolution

PREFERRED EXPERIENCE, SKILLS & COMPETENCIES:

• 1 - 3 years equivalent experience

• Partners with the Management team to communicate various human resource policies, procedures, employment laws, standards, and government regulations
• Conducts exit interviews, analyzes data and makes recommendations to the management team for continuous improvement
• Prepare new hire, termination, and team member-related documents
• Conducts new hire orientations and acts as a point of contact for team members
• Administer, track, and maintain human resource databases, including team members referrals, exit interviews, team members recognition programs, etc
• Responds to team members relations issues such as team members complaints, harassment/discrimination allegations
• Counsels team members and leaders on work-related matters
• Support leaders with team member separations
• Reviews and approves corrective counseling in collaboration with the leader
• Conducts investigations of inappropriate conduct, harassment, and discrimination claims
• Facilitates or provides HR policies training (including new-hire orientation) to the workforce
• Track and support immigration requirements
• Performs related duties as assigned
• Drive first contact resolution by providing consultative support, coaching, interpretive and analytical assistance on HR services, work processes and functions, (i.e. payroll, benefits, time, etc.).
• Provide support related to facilitation of escalated issues through problem recognition (i.e. gathering information, question, and summarization), research and analysis to develop the best resolution
• Generates statistical reports
• Apply HR policies and guidelines. Develop, maintain and adhere to end-to-end processes for accurate and timely tracking of issues
• Partner with other team members and business units, utilizing collaborative efforts and/or verification of own problem-solving approaches to determine client solutions. Negotiate effective win-win solutions, effectively mediating complex, high-risk or sensitive situations
• Using root cause analysis and reporting in order to make recommendations regarding process improvements and enhancements
• Performs other duties as assigned